Parker Hannifin | Sporlan
Troubleshooting Refrigerator App For Engineers
Parker Hannifin Corporation is one of the largest companies in the world in motion and control technologies. LeewayHertz was contacted by the Sporlan Division to enhance the servicing process of Direct Expansion refrigeration systems through the development of the Sporlan Refrigeration Troubleshooting App.
The mobile application has two modes: a guided more and an expert mode. The guided mode allows less experienced technicians to discover the best solution to a problem by answering an adaptive sequence of questions. More experienced technicians can use the expert mode to find the root cause of the problem more quickly. As part of the troubleshooting process, users can add information about the problem using text, voice memos, photos, and video.